Question 1

When will my order ship?

Accepted Answer

Most order ship within 48 hours, but there are a few notable exceptions:Focal Upright desks, bundles and tables - Most orders ship in 3-5 business daysInMovement - Most orders ship within 3-5 daysUplift Desk - Most orders ship in 3-5 daysHumanscale Quickstand and Quickstand lite - These items are made-to-order, and typically take 2-3 weeks to shipHumanscale Float table - Typical lead time is 4-6 weeks (also built to order)

Question 2

What if there is damage to my order?

Accepted Answer

If there is any damage to your order, we promise to have it fixed or replaced, ASAP!

Please be sure to email or call us right away.

To speed the process, please send any pictures you can, and be as descriptive as possible in your message. If the packaging appears damaged, please be sure to include that in your pictures and description, as well.

Bottom line - we stand by all of our products and manufacturers, and we will take great care of you!

Question 3

What is your return policy?

Accepted Answer

Our return policy varies by manufacturer, so please see our Shipping & Returns page for detailed info.

Please note that any returns must be in new condition (packaging included), or we won't be able to refund the order. Please also note that you will be responsible for the return shipping, and in many cases there will be a restocking fee.

Note from the owner:

Dear customers:

I want you to know that it truly vexes me that we cannot offer a more favorable return policy, and I want you to know that we are working on solutions for improvement. The simple truth is that furniture is expensive to warehouse and ship, and we simply haven't found a way around these policies yet. As you can imagine, any time a desk is returned (new or not) we have to take it out of its packaging and inspect it. This also means we typically need to replace that packaging with something new. To put it simply, the cost and resources required for returns are quite significant.

What I can tell you as that your experience with myself and our team will always be second to none. We have live people ready and eager to help you with whatever you need. Just email or call us, anytime, and we will make it our mission to help you.

Be well,
Brian - Owner, Standing Desk Nation
brian@standingdesknation.com

Question 4

What is the warranty of this desk?

Accepted Answer

The warranty of our desks varies from product to product.  Please scroll down to the bottom of the product description, where you should see a list of specifications - including product warranty(s).

Question 5

Do you offer discounts for purchases of multiple desks?

Accepted Answer

Yes we do!Please click the "Quick Quote" link in the header menu, or simply click here to request a quote.In most cases, we should have a quote back to you within a few hours (24 hours max).  Please include the following details in your message:Which items you are interested inThe expected quantity for eachA shipping address, including the business nameYour contact info, including email and phone #